RVdM
Ricardo Van der Merwe

1 reviews | Active since Aug 2022

18 Aug 2022, 12:00

Ricardo van der Merwe

I’ve never came across such an ethical and **** company in my life. My subscription was for three months and after day three I realise this is not working for me and the app is not even working. So I started the painful process of emailing to ask for a refund. I’m sure you all know the end of this painful process was. They cancelled my subscription immediately after my second email said I could still use the remaining three months subscription. There is nothing to use I can’t even log daily food on it. Today 18 August 2022 they even said I can use a PDF format. What bull **** is that? But I guess I am just another victim of their ****. I am busy drafting a letter to all the media houses in South Africa and I’m busy with carte blanche and another TV stations to expose them to the fullest. People like them shouldn’t be in business.

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Replies (1)
BetterMe
BetterMe's reply03 Feb 2025, 12:03
Official
Hello!
We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms.

The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.

If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.