REFUSE TO REFUND PAYMENT WITHOUT SUPPLY

Good afternoon, I have no send this to my company mail so I can communicate with everybody involved. Natty – Billing Specialist Dennis - Billing Specialist Monica – Billing Specialist Tiffany -Billing Specialist your communication below. Please understand me when I say this is my last request to have my refund. See mail below. Only the R59.99 was refunded. Which was the very first transaction I did to your company. Needless to say I haven’t received whatever I was to receive when the next billing without my consent was deducted for R279.72 ZAR). Your business is misleading and just trying to scheme people into doing that small payment with underlining issues and I want that R279.72 which was deducted aswell. If you have a problem with my argument regarding, please read the mail below. See copied (So the total refunded amount is 339.71 ZAR.) If this is not done today I’m taking acting. Martie de Wal

From: Martie de Waal <***> Sent: Tuesday, 02 August 2022 12:23 To: Retecon Debtors <***> Subject: Fwd: [BetterMe] Re: You keep deducting money out my bank zcc

Get Outlook for Android ________________________________________ From: Martie de Waal <***> Sent: Tuesday, August 2, 2022 12:21:45 PM To: BetterMe Team <***d> Subject: Re: [BetterMe] Re: You keep deducting money out my bank zcc Kindly Forward proof of refund as i have received the 1 refund of R59 but not this 1.

Get Outlook for Android ________________________________________ From: Martie de Waal <***> Sent: Tuesday, July 26, 2022 8:22:01 PM To: BetterMe Team <***d> Subject: Re: [BetterMe] Re: You keep deducting money out my bank zcc You refund me then you debit me again. Fix this problem

Get Outlook for Android ________________________________________ From: BetterMe Team <***d> Sent: Monday, July 25, 2022 9:12:17 AM To: Martie de Waal <***> Subject: [BetterMe] Re: You keep deducting money out my bank zcc ##- Please type your reply above this line -## Customer Support Your request (***) has been updated. To add additional comments, reply to this email. Tiffany (BetterMe) Jul 25, 2022, 10:12 GMT+3 Hello Martie, Thank you for reaching out to us with your request - we are here to help.

Your subscription has been successfully canceled. There should be no renewal fees moving forward.

Also, we have issued a refund for your charge in the amount of 59.99 ZAR. Just to let you know, the refund process usually takes 5-10 business days depending on the case. So the total refunded amount is 339.71 ZAR.

Feel free to get back to us in case you have any other questions or requests - we are always here to help. Tiffany Billing Specialist Website | Help | Blog | Store Instagram | Facebook

Martie de Waal Jul 25, 2022, 08:58 GMT+3 Thank you ill be looking out for the full refund

Get Outlook for Android ________________________________________

Tiffany (BetterMe) Jul 24, 2022, 21:27 GMT+3 Dear Martie, Thank you for reaching out to us, hope you’ve been having a nice day.

Regarding your request, we do understand you are wondering about the initial payment. According to our Refund Policy, we are not entitled to offer refunds of expired orders, and that is why we are not reimbursing the initial charge.

Nevertheless, we do appreciate you as our customer and we went ahead and refunded all your subsequent charges as a one-time courtesy.

We truly hope that this solution works for you. Let us know if you have any other questions - we are more than happy to help. Tiffany Billing Specialist Website | Help | Blog | Store Instagram | Facebook

Martie de Waal Jul 24, 2022, 13:49 GMT+3 Thank you but what about my 1st deduction delivery wish i haven't received

Get Outlook for Android ________________________________________

Monica (BetterMe) Jul 24, 2022, 13:42 GMT+3 Hello Martie, Thank you for your time and patience! I have checked your account and can see, that you have bought a 7-day trial subscription for the BetterMe app on July 16, 2022. It was purchased on our website with a trial period for a discounted price of 595.99 ZAR. Each discounted trial period is followed by a fully functional subscription with a standard price unless manually canceled. This information is explicitly available on the buy-now page, as well as in the confirmation email sent to you after the purchase. To specify, during the purchase, we share with you that the plan will automatically convert to our 1-month subscription at a non-discounted price (279.72 ZAR) unless canceled. I can emphasize the only way to get a BetterMe subscription is to input your credit card credentials and make a purchase on our checkout page. Also, as far as I can see, you successfully created an account and activated your license on your mobile phone. 📌️ Please be kindly informed that your automatic subscription to BetterMe has been successfully canceled now. There should be no future payments associated with it as this plan is not meant to renew.

📌️ We have now issued a refund for the renewal payment of 279.72 ZAR. Just to let you know, the refund process usually takes 5-10 business days depending on the case, rest assured it’s on the way. If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help. Monica Billing Specialist Website | Help | Blog | Store Instagram | Facebook

Dennis (BetterMe) Jul 23, 2022, 17:19 GMT+3 Hello Martie, Thank you for reaching out and bringing the issue to our attention.

This is a quick message to let you know that we are currently taking a deeper look into the matter. Please allow us some time for investigation, and we will make sure to contact you as soon as updates are available. We appreciate your continued patience while we are working to resolve the issue and offer you a solution. Dennis Billing Specialist Website | Help | Blog | Store Instagram | Facebook

Martie de Waal Jul 23, 2022, 09:24 GMT+3 You keep deducting money out my bank zccount and i dont receive any products. You BETTER refund me or im taking you go the consumer council. *** for the best interest of your company