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Madelein M
1 reviews | Active since Jan 2026
09 Jan 2026, 14:44
Refuse to refund for accidental purchases
Subscribed to a 4 week plan, exited to get started, accidentally pressed the add to plan button while scrolling the online site, there was no confirmation, the purchase just went through (G-Pay) for addition plans. Contacted the supporting team, they refuse to refund the additional purchase because its not according to their policy. How do you not have accidental purchases on your policy.
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BetterMe's replyOfficial
09 Jan 2026, 21:42Hello! We offer general subscription packages as well as special activities that go as additional offers. It is the personal decision of each user to accept these or not. We have found your query and rep**** to your email. Our team will do their best to help you. Kind regards, team BetterMe
BetterMe's reply09 Jan 2026, 21:42
Official
Hello! We offer general subscription packages as well as special activities that go as additional offers. It is the personal decision of each user to accept these or not. We have found your query and rep**** to your email. Our team will do their best to help you. Kind regards, team BetterMe