AV
Andz V

1 reviews | Active since Aug 2018

27 Dec 2023, 19:28

Misleading marketing and a Contact team that is very poor at replying.

This app has misleading marketing. Everything is based on AI function, so avoid believing that they connect you to professionals. I realised this within 10 minutes of downloading the app. I then sent a request for a refund, and it has been 30 days, they have not refunded me. They have only send me a message to cancel my subscription (yet they removed my log in details so that I could not log in again, I would have had to sign up). Appalling service, and appalled at Apple for not taking the Numerous negative reviews seriously. It really is just a ****

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Replies (1)
BetterMe
BetterMe's reply06 Jan 2025, 09:50
Official
Hello! Thank you for your feedback!

We have nothing to do with any ******** or ********** tactics. While placing an order, no steps can be done without user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms. In fact, BetterMe is the fastest growing family of Health&Fitness apps in the world, with over 50 million installs and 6 million members across social media platforms. 

Please be kindly informed that we have found your request. Check your Inbox for details.

Kind Regards, Team BetterMe