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Sarah E
1 reviews | Active since Aug 2018
17 Jul 2025, 13:47
DO NOT DOWNLOAD unless you want to be trapped.
Like many others, I am experiencing significant issues with this service, particularly regarding the inability to unsubscribe. Despite multiple attempts, I have been unsuccessful in canceling my subscription, and my account continues to be charged.
Although support has advised me to check my spam folder for the unsubscribe confirmation emails, I consistently receive all other communications from them—including support emails—except the ones required to complete the unsubscribe process.
I have attempted to unsubscribe on several occasions, yet I continue to receive unhelpful responses that simply redirect me to the same page within the app. This ongoing issue is both frustrating and unacceptable.
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Replies (1)BetterMe's replyOfficial
30 Jul 2025, 13:40Hello. Thank you for letting us know that there is an issue. We are glad that your request has been addressed on our end, and we would like to kindly ask you to adjust your feedback accordingly. Thank you for being our customer. Kind regards, team BetterMe
BetterMe's reply30 Jul 2025, 13:40
Official
Hello. Thank you for letting us know that there is an issue. We are glad that your request has been addressed on our end, and we would like to kindly ask you to adjust your feedback accordingly. Thank you for being our customer. Kind regards, team BetterMe
