DISGUSTED!!!!
I am very disappointed and livid to put it vaguely putting it! I do not even recall the last time I downloaded this app because I never even got to use it because it was not helpful at all for me so I ended up cancelling the prescriptions the same day I signed up and was legible for that free trial but to my amazement I was charged! I let that one go and deleted the app immediately Now, on the 31st of January 2025 at 21h30 I get a notification that Betterme has debited form my bank account R279.19 I am beyond livid with this kind of behaviour abs seriously I do not understand why this company is still allowed to function more so after all the reviews of so many people experiencing this kind of behavior! Moreover, I tried emailing them and Marshall is the WORST! I really hope something will be done about this, we work very hard for our money to have someone **** u like this!
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Replies (4)
BetterMe's replyOfficial
03 Feb 2025, 08:24Hello! Thank you for your feedback.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
💡 When you delete the subscription-based app, you need to cancel the subscription separately. Any subscription is connected to your account and not to the app. That is why deleting the app is not equal to subscription cancelation.
Kind regards, Team BetterMe
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
💡 When you delete the subscription-based app, you need to cancel the subscription separately. Any subscription is connected to your account and not to the app. That is why deleting the app is not equal to subscription cancelation.
Kind regards, Team BetterMe
BetterMe's reply03 Feb 2025, 08:24
Official
Hello! Thank you for your feedback.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
💡 When you delete the subscription-based app, you need to cancel the subscription separately. Any subscription is connected to your account and not to the app. That is why deleting the app is not equal to subscription cancelation.
Kind regards, Team BetterMe
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
💡 When you delete the subscription-based app, you need to cancel the subscription separately. Any subscription is connected to your account and not to the app. That is why deleting the app is not equal to subscription cancelation.
Kind regards, Team BetterMe
's updateReviewer Update
03 Feb 2025, 17:03I’m not sure what exactly could be confusing you with my initial message!
“cause I never even got to use it because it was not helpful at all for me so I ended up cancelling the prescription”
That is taken directly from my initial statement so I’m not sure what u are trying to imply by “ deleting doesn’t equate to cancellation” that one is very obvious!
Instead of trying to be smart and selecting certain words that will work in your favor read the whole message!
All in all, PLEASE DO NOT SUBSCRIBE OR EVEN DOWNLOAD THIS APP!!!
They will **** u off your hard earnings !
“cause I never even got to use it because it was not helpful at all for me so I ended up cancelling the prescription”
That is taken directly from my initial statement so I’m not sure what u are trying to imply by “ deleting doesn’t equate to cancellation” that one is very obvious!
Instead of trying to be smart and selecting certain words that will work in your favor read the whole message!
All in all, PLEASE DO NOT SUBSCRIBE OR EVEN DOWNLOAD THIS APP!!!
They will **** u off your hard earnings !
's update03 Feb 2025, 17:03
Reviewer Update
I’m not sure what exactly could be confusing you with my initial message!
“cause I never even got to use it because it was not helpful at all for me so I ended up cancelling the prescription”
That is taken directly from my initial statement so I’m not sure what u are trying to imply by “ deleting doesn’t equate to cancellation” that one is very obvious!
Instead of trying to be smart and selecting certain words that will work in your favor read the whole message!
All in all, PLEASE DO NOT SUBSCRIBE OR EVEN DOWNLOAD THIS APP!!!
They will **** u off your hard earnings !
“cause I never even got to use it because it was not helpful at all for me so I ended up cancelling the prescription”
That is taken directly from my initial statement so I’m not sure what u are trying to imply by “ deleting doesn’t equate to cancellation” that one is very obvious!
Instead of trying to be smart and selecting certain words that will work in your favor read the whole message!
All in all, PLEASE DO NOT SUBSCRIBE OR EVEN DOWNLOAD THIS APP!!!
They will **** u off your hard earnings !
's updateReviewer Update
03 Feb 2025, 17:07Just to make sure you understand this time, I CANCELLED the subscription on the same day, infact same minute post downloading which according to your App should be free! Isn’t it free trial for 7 days if I’m not mistaken, but I was still billed! But I kept quiet then and was very annoyed a few days later when I discovered this and went back to confirm the cancellation and indeed, I had cancelled so then and only then did I delete the App!
Do NOT subscribe guys, there’s no Free trial and you will still get billed even after you’ve cancelled their subscription!
Do NOT subscribe guys, there’s no Free trial and you will still get billed even after you’ve cancelled their subscription!
's update03 Feb 2025, 17:07
Reviewer Update
Just to make sure you understand this time, I CANCELLED the subscription on the same day, infact same minute post downloading which according to your App should be free! Isn’t it free trial for 7 days if I’m not mistaken, but I was still billed! But I kept quiet then and was very annoyed a few days later when I discovered this and went back to confirm the cancellation and indeed, I had cancelled so then and only then did I delete the App!
Do NOT subscribe guys, there’s no Free trial and you will still get billed even after you’ve cancelled their subscription!
Do NOT subscribe guys, there’s no Free trial and you will still get billed even after you’ve cancelled their subscription!
BetterMe's replyOfficial
21 Feb 2025, 16:31Hello! Thank you for your feedback. We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you! Kind regards, Team BetterMe
BetterMe's reply21 Feb 2025, 16:31
Official
Hello! Thank you for your feedback. We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you! Kind regards, Team BetterMe