CV
Cathrine V
1 reviews | Active since Nov 2023
29 Nov 2023, 14:18
Deducting money even when canceling subscription
I tried for a month, not a great app. Paid for the first month. When I canceled, they still billed me over R1200.00. When trying to contact them, no respond. Eventually got someone that said I will be directed to the refunds department.... its been over a week with no communication.
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BetterMe's replyOfficial
06 Jan 2025, 10:13Hello Cathrine!
Each plan is followed by a fully active subscription with a standard price unless manually canceled. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
Kind Regards, Team BetterMe
Each plan is followed by a fully active subscription with a standard price unless manually canceled. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
Kind Regards, Team BetterMe
BetterMe's reply06 Jan 2025, 10:13
Official
Hello Cathrine!
Each plan is followed by a fully active subscription with a standard price unless manually canceled. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
Kind Regards, Team BetterMe
Each plan is followed by a fully active subscription with a standard price unless manually canceled. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
Kind Regards, Team BetterMe