DT
Dahlia T
1 reviews | Active since Nov 2012
29 Jun 2025, 12:54
Beware of unauthorised transactions
I wish I had read the reviews before subscribing.I regret doing it .I went for a 4 weeks subscription of R195 and immediately another R549 went off my account .I’m afraid of how much more money will go off without my permission .I need a refund of the R549 please .
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BetterMe's replyOfficial
30 Jul 2025, 13:33Hello! BetterMe cannot charge one's account without the direct permission of the user. Each user chooses a subscription package and is billed due to its conditions. Kindly check all these details in your confirmation email. As far as we see, the refund has already been processed. Please help us understand what else we can do to make your impression better. Kind regards, team BetterMe
BetterMe's reply30 Jul 2025, 13:33
Official
Hello! BetterMe cannot charge one's account without the direct permission of the user. Each user chooses a subscription package and is billed due to its conditions. Kindly check all these details in your confirmation email. As far as we see, the refund has already been processed. Please help us understand what else we can do to make your impression better. Kind regards, team BetterMe