RAB
Ragel Anna-Maria Bothe
1 reviews | Active since Oct 2024
28 Oct 2024, 21:21
Betterme stay away ****
I signed up and got an email link to open for the exercises. I could not open it, send endless complaints but no luck. I cancelled but they still continue to deduct R279pm from my account. Capitec say I must take it up with them but there is no way to communicate with them. I have now paid a total of 7 months x R279 with nothing to show
Helpful (0)
Replies (4)0
Replies (4)
BetterMe's replyOfficial
19 Nov 2024, 13:55Greetings! Thank you for reporting this situation to us!
If your subscription was canceled successfully, it should not be renewed. Please be kindly informed that we have found your request. Check your Inbox for details. We will be looking forward to receiving your reply in order to assist you further.
Kind regards, team BetterMe
If your subscription was canceled successfully, it should not be renewed. Please be kindly informed that we have found your request. Check your Inbox for details. We will be looking forward to receiving your reply in order to assist you further.
Kind regards, team BetterMe
BetterMe's reply19 Nov 2024, 13:55
Official
Greetings! Thank you for reporting this situation to us!
If your subscription was canceled successfully, it should not be renewed. Please be kindly informed that we have found your request. Check your Inbox for details. We will be looking forward to receiving your reply in order to assist you further.
Kind regards, team BetterMe
If your subscription was canceled successfully, it should not be renewed. Please be kindly informed that we have found your request. Check your Inbox for details. We will be looking forward to receiving your reply in order to assist you further.
Kind regards, team BetterMe
RAB
Ragel Anna-Maria Bothe's updateReviewer Update
19 Nov 2024, 20:19So the reply I received is that you now cancelled my subscription. No mention of my refund R279 x 7.
Your email does not make provision for a client to reply
Please confirm here that I can expect my refund in 7 days. Alte natively I will open a ***** case at my bank. The only way I was able to stop you from *******ly taking money from my account was to cancel my debit card, which came with an expense of R70. this should be refunded as well
Your email does not make provision for a client to reply
Please confirm here that I can expect my refund in 7 days. Alte natively I will open a ***** case at my bank. The only way I was able to stop you from *******ly taking money from my account was to cancel my debit card, which came with an expense of R70. this should be refunded as well
RAB
Ragel Anna-Maria Bothe's update19 Nov 2024, 20:19
Reviewer Update
So the reply I received is that you now cancelled my subscription. No mention of my refund R279 x 7.
Your email does not make provision for a client to reply
Please confirm here that I can expect my refund in 7 days. Alte natively I will open a ***** case at my bank. The only way I was able to stop you from *******ly taking money from my account was to cancel my debit card, which came with an expense of R70. this should be refunded as well
Your email does not make provision for a client to reply
Please confirm here that I can expect my refund in 7 days. Alte natively I will open a ***** case at my bank. The only way I was able to stop you from *******ly taking money from my account was to cancel my debit card, which came with an expense of R70. this should be refunded as well
BetterMe's replyOfficial
20 Nov 2024, 07:30Hello! Thank you for your reply!
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
BetterMe's reply20 Nov 2024, 07:30
Official
Hello! Thank you for your reply!
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
BetterMe's replyOfficial
20 Nov 2024, 07:34Hello! Thank you for your reply!
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
BetterMe's reply20 Nov 2024, 07:34
Official
Hello! Thank you for your reply!
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe
We welcome the opportunity to communicate with you via email.
Please be kindly informed that we have found your request. Check your Inbox for details.
Team BetterMe