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Nicole S

1 reviews | Active since Aug 2020

05 Nov 2024, 10:01

Betterme signs you up if you don’t agree to T’s&C’s!! *****ters!

I saw the ad on social media. Took the quiz. Then thought it’s cheap. I’ll sign up.. I put my bank details in but decided to first read the terms and conditions before signing. I saw they keep you locked in a contract. I then checked trustpilot and saw bad reviews. So I swiped out without ticking. They debited my account *******ly!

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Replies (1)
BetterMe
BetterMe's reply19 Nov 2024, 13:24
Official
Hello, Nicole!

Please be informed that BetterMe cannot charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. You can check your confirmation email as well as the website you have purchased from.

Please be kindly informed that we have found your request. Check your Inbox for details. We will be looking forward to receiving your reply in order to assist you further.

💡 Also, if you need any help and any additional information, our team is always at your service at ***d.

Kind Regards, Team BetterMe