LC
Lisa C
1 reviews | Active since May 2018
14 Feb 2025, 11:21
BetterMe is not behaving honestly towards clients
I cancelled my subscription before before renewal. BetterMe sent me confirmation of cancellation and THEY STILL DEDUCTED AMOUNT from my account. My request ID request (ID ***8). received when I queried - but still no response from them.
I WILL NOT ADVISE ANYONE JOIN THIS PLATFORM AS THEY ARE QUICK TO ADVERTISE HOW GREAT THEY ARE, BUT NO SUPPORT IN ACCOUNT MANAGEMENT AND CANCELLATIONS!!! ****
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BetterMe's replyOfficial
21 Feb 2025, 16:26Hello! Thank you for your feedback.
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
Kind regards, Team BetterMe
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
Kind regards, Team BetterMe
BetterMe's reply21 Feb 2025, 16:26
Official
Hello! Thank you for your feedback.
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
Kind regards, Team BetterMe
We understand your point about canceling the subscription on your end. I have thoroughly checked our records and see that your subscription has been active. Please mind that there are several steps during the cancellation on your end and one must complete all of them including final confirmation. Another possible reason may be a subscription to some special offers during the cancellation process. Since the subscription was not properly canceled, it was renewed according to its billing cycle.
We’ve found your request and have sent the details to your inbox. Please check and let us know if you need further assistance. We look forward to hearing from you!
Kind regards, Team BetterMe