JS
Jo S
1 reviews | Active since Aug 2023
15 Aug 2023, 08:00
BetterMe doesn't recognise cancellation and continues to draw funds!!
I cancelled BetterMe on the 10/05/2023. The company continues to take payment from my card. I can't get into the app or web page as my email and password are no longer recognised - I assume due to cancellation. Their support team sent me acknowledgement on the 26/06/2023 with an ID number but nothing has been rectified. Their FAQs send me round in circles and it appears I need to access my account to cancel it - but I can't.
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BetterMe's replyOfficial
06 Jan 2025, 16:23Hello. Thank you for reporting this situation to us.
If your subscription was canceled successfully, it should not be renewed. We were happy to provide you with the details of your subscription package and fulfill your request.
Kind regards, team BetterMe
If your subscription was canceled successfully, it should not be renewed. We were happy to provide you with the details of your subscription package and fulfill your request.
Kind regards, team BetterMe
BetterMe's reply06 Jan 2025, 16:23
Official
Hello. Thank you for reporting this situation to us.
If your subscription was canceled successfully, it should not be renewed. We were happy to provide you with the details of your subscription package and fulfill your request.
Kind regards, team BetterMe
If your subscription was canceled successfully, it should not be renewed. We were happy to provide you with the details of your subscription package and fulfill your request.
Kind regards, team BetterMe