1 reviews | Active since Dec 2022
BetterMe. - bad response to cancellation requests
I am so frustrated and now getting very angry as I have been trying since February to cancel my subscription. First of all they sent a message to say February ‘s subscription was going to increase and i had to say “ cancel “ if not required. I did at least 3 times via reply email Nothing happened however money was deducted from my account I continued trying all month and again in March and again this weekend NOBODY has rep**** other than the “ automatic “ response. I even asked my bank to cancel them however I will have to get a new bank card which is not convenient I have had to cancel due to injury issues and find it absolutely shocking “ bad customer service “ not to reply after so many requests I sincerely hope other people do not experience this. Something that appears so professional obviously lacks an awful lot of very important social people skills
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.