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YASAAR A

1 reviews | Active since Apr 2024

30 Oct 2025, 12:58

BetterME are ******* who take your bank account hostage by restricting access to log in and continuously debiting your account

They are sharks, that take your money for a service that you cannot use. I was unable to log in because it said it could not verify my account. The fact that I could not log in hindered me from being able to USE THE SERVICE as well as CANCEL MY SUBSCRIPTION which kept being debited every three months. YOU CANNOT CANCEL WITH YOUR BANK either and are reliant on making contact with BetterMe to cancel. I tried to cancel the next subscription which would be effective from 1 November 2025, but could not. They are still keeping my money for this next three month subscription! Stay away, do not support them. They are *******.

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Replies (1)
BetterMe
BetterMe's reply30 Oct 2025, 14:36
Official
Hello! We’re very sorry for the frustration this has caused. Please be assured that we do not restrict access to login information — it’s important to use the email you signed up with. Please note that usage does not affect subscription charges, as fees are for access to the service, not usage. Our team has located your email and is working to resolve the issue as quickly as possible. We appreciate your patience and are here to help until everything is fully resolved. Kind regards, team BetterMe