XM
Xoliswa M
1 reviews | Active since Feb 2013
21 Jan 2023, 14:51
Betterme are *****s. Cancelling is made IMPOSSIBLE
I wish I'd have checked Hellopeter reviews before subscribing to BetterMe, they make it impossible to cancel the subscription, I only wanted a 7day eating plan and they keep billing me month after month. They do not respond to emails and cancelling is not an option inside the App and on Google Play. DO NOT, under any circumstances subscribe to this app, just use the free features
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BetterMe's replyOfficial
03 Feb 2025, 11:22Hello! Thank you for your feedback!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
BetterMe's reply03 Feb 2025, 11:22
Official
Hello! Thank you for your feedback!
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.
The information about automatic renewal is available on the buy-now page and in the confirmation email sent to you after the purchase with the "Your purchase confirmation inside" header. All the details, including information regarding the automatic subscription, are placed there. Each plan is followed by a fully active subscription with a standard price unless manually canceled; since it had not been canceled, you were charged full price as initially promised.
Please be kindly informed that your subscription has been successfully canceled. There should be no future payments associated with it as this plan is meant not to be renewed.
If you still have any questions or need any clarification, don't hesitate to let us know. We are always glad to help.