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Senzo M
1 reviews | Active since Dec 2025
27 Dec 2025, 11:38
Unnecessary delays
Good day *** I would like to know why this ticket has not been resulted. Club Sando was awarded the game because the other team didn't pitch. This game cannot be played in the next 24hrs. Awarded means given,the other team would need to file some sort of complaint to the football association, I doubt this can be arranged in 24hrs. Furthermore the team didn't arrive because of transport issues because of a late change of kick off/football ground. What is betfred investigating? Why is this taking so long when everything is done and dusted? What more information do you need,because I really don't understand on what grounds I should be waiting for. You guys know the result but you making me wait. Why? What is the 24hrs for? Because it's not canceled,it's not postponed it was awarded,it's a walkover. What other terms do you want?
Helpful (0)
Replies (7)0
Replies (7)
Betfred's replyOfficial
27 Dec 2025, 11:44 Hi Senzo
Thank you for reaching out and bringing this to our attention.
Please know your concern is being looked into, and we’ll keep you updated as we investigate.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Thank you for reaching out and bringing this to our attention.
Please know your concern is being looked into, and we’ll keep you updated as we investigate.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Betfred's reply27 Dec 2025, 11:44
Official
Hi Senzo
Thank you for reaching out and bringing this to our attention.
Please know your concern is being looked into, and we’ll keep you updated as we investigate.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Thank you for reaching out and bringing this to our attention.
Please know your concern is being looked into, and we’ll keep you updated as we investigate.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Betfred's replyOfficial
27 Dec 2025, 11:58Hi Senzo
Thank you for raising your concern. At this stage, there has been no official confirmation or formal reason provided regarding the interruption of the match between Point Fortin FC and Club Sando. We are awaiting verified communication from the relevant authorities and will share an update as soon as accurate information becomes available. We appreciate your patience and understanding.
Kind Regards
Betfred Support Team.
Thank you for raising your concern. At this stage, there has been no official confirmation or formal reason provided regarding the interruption of the match between Point Fortin FC and Club Sando. We are awaiting verified communication from the relevant authorities and will share an update as soon as accurate information becomes available. We appreciate your patience and understanding.
Kind Regards
Betfred Support Team.
Betfred's reply27 Dec 2025, 11:58
Official
Hi Senzo
Thank you for raising your concern. At this stage, there has been no official confirmation or formal reason provided regarding the interruption of the match between Point Fortin FC and Club Sando. We are awaiting verified communication from the relevant authorities and will share an update as soon as accurate information becomes available. We appreciate your patience and understanding.
Kind Regards
Betfred Support Team.
Thank you for raising your concern. At this stage, there has been no official confirmation or formal reason provided regarding the interruption of the match between Point Fortin FC and Club Sando. We are awaiting verified communication from the relevant authorities and will share an update as soon as accurate information becomes available. We appreciate your patience and understanding.
Kind Regards
Betfred Support Team.
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Senzo M's updateReviewer Update
27 Dec 2025, 12:03I'm really going to loose my cool here,because I just recieved a sms from betfred requesting my identification details as it's not clear. What is that all about,I have had this account for years done countless transactions on it. Why because I have a valid complaint today,now I'm bombarded with stuff I don't know about. Please process my ticket and then you we can sort out this sms that I don't understand what it means. What is going on here today?
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Senzo M's update27 Dec 2025, 12:03
Reviewer Update
I'm really going to loose my cool here,because I just recieved a sms from betfred requesting my identification details as it's not clear. What is that all about,I have had this account for years done countless transactions on it. Why because I have a valid complaint today,now I'm bombarded with stuff I don't know about. Please process my ticket and then you we can sort out this sms that I don't understand what it means. What is going on here today?
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Senzo M's updateReviewer Update
27 Dec 2025, 12:08So the information I have doesn't make sense and 24hrs later I will get an apology of something that I pointed out to you guys. This really makes sense Betfred. Well done for making this a complete waste of time. I will wait patiently for the result I already know and the apology I don't want from you guys. And can somebody please tell me what this sms of identification is all about after all these years. How many mistakes do you guys want to do in oneday with one person?
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Senzo M's update27 Dec 2025, 12:08
Reviewer Update
So the information I have doesn't make sense and 24hrs later I will get an apology of something that I pointed out to you guys. This really makes sense Betfred. Well done for making this a complete waste of time. I will wait patiently for the result I already know and the apology I don't want from you guys. And can somebody please tell me what this sms of identification is all about after all these years. How many mistakes do you guys want to do in oneday with one person?
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Senzo M's updateReviewer Update
27 Dec 2025, 13:33Good day
Sorry I missed a call from Natasha, I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume they p
Sorry I missed a call from Natasha, I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume they p
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Senzo M's update27 Dec 2025, 13:33
Reviewer Update
Good day
Sorry I missed a call from Natasha, I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume they p
Sorry I missed a call from Natasha, I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume they p
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Senzo M's updateReviewer Update
27 Dec 2025, 13:39Sorry I missed a call from Natasha,I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume the game in question is still not resolved and that I'm actually getting paid for the game played in the afternoon our time. I'm sure that is what Natasha was going to explain to me perhaps. This is all bitter sweet,because the game was awarded but now I haven't been rewarded. It just doesn't make sense. But we move on. Thankyou for.your assistance Natasha and apologize I missed your call,I stepped out for a split second there.
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Senzo M's update27 Dec 2025, 13:39
Reviewer Update
Sorry I missed a call from Natasha,I see they have processed my ticket now. Thankyou for your assistance. It's not the full amount,so I only assume the game in question is still not resolved and that I'm actually getting paid for the game played in the afternoon our time. I'm sure that is what Natasha was going to explain to me perhaps. This is all bitter sweet,because the game was awarded but now I haven't been rewarded. It just doesn't make sense. But we move on. Thankyou for.your assistance Natasha and apologize I missed your call,I stepped out for a split second there.
Betfred's replyOfficial
29 Dec 2025, 13:01Thank you for replying Senzo.
Please may you let us know if we may be of further assistance? Wishing you much success at Betfred.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Please may you let us know if we may be of further assistance? Wishing you much success at Betfred.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Betfred's reply29 Dec 2025, 13:01
Official
Thank you for replying Senzo.
Please may you let us know if we may be of further assistance? Wishing you much success at Betfred.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***
Please may you let us know if we may be of further assistance? Wishing you much success at Betfred.
Warm regards,
Customer Experience Team
BETFRED South Africa
📧 *** | ☎️***