Pending payout on soccer ticket from Lephalale Branch

Betfred: I am complaining about Betfred gambling company specifically the LEPHALALE Branch in Limpopo Province, I placed my soccer bet on 27 May 2023 and and assisted by user 819499 Katlego Marokane (***1), I went to the same Betfred Branch on the 31 July 2023 to submit my winning ticket which was received by teller Mr Moloantoa whom also declared it's a BIG WIN, without hesitation Mr Moloantoa handed my original ticket to Miss Katlego Marokane(***1) whom requested my identity card for her to make a copy as well as my 3 months stamped bank statements with residential address on for my payout claim to be processed. All required documents for payout claims were successfully submitted, Miss Katlego Marokane (***1) nformed me that somebody claimed that my ticket belonged to him, that person claimed that he lost it, I requested to meet Branch manager instead I was informed that I shouldn't worry someone from Betfred will call me and payment will be done thereafter, she also declared infront of her colleagues that I, Molatelo Lesley Matlala, am the rightful owner of the ticket because she could remember our conversation when I was at her counter placing my soccer bet on the 27 May 2023. Camera footage could be ran to point myself thereon during bet transaction time as per information from a controversial ticket.

On the 3rd August 2023 at 08h49min I ***) received a phone call from a gentle man called Themba (tell No: ***) whom at Betfred Lephalale as per Miss Tshwarelo Kapa (***6) his correct name is Campel, the call took 8 minutes 46 seconds, explaining to have received my payout claim from the Betfred Lephalale Branch, he further told me there's someone who claimed that my winning ticket belonged to him/her, as such Betfred will arranged polygraph test to be conducted for lie detection between myself Lesley Matlala and unknown man who claimed my ticket belonged to him as per Mr Themba...Campel, cost of polygraph test is at R15000 to Betfred as per Mr Themba...Campel (tell No: ***... Campel). He mentioned that he still on leave, he will attend to my claim at his arrival from leave.

On the 7th August 2023 I went to Betfred Lephalale Branch to follow up on polygraph test and my payout claim, I have spoken to Miss Katlego Marokane (***1) whom was also surprised as there was no call made to me for polygraph test and pending claim, she quickly referred me to Miss Tshwarelo Kapa (***6) whom confirmed to me that manager's delegation of authority was delegated to her to persue his duties while Mr Themba..Campel ( tell no: ***) was still on leave. I explained myself and pending payout details to Miss Tshwarelo Kapa (***6), and told her Themba the on-leave manager called me, she corrected me manager's correct name is Campel, she further declared she was aware of my claim and assured me that money will be paid into my bank account as soon as manager is back from leave. She further told me to stay at home and don't worry about follow ups individually, payment will be made, she further asked me where do I leave, my eyebrows started talking to me. On the same day the 7th August 2023 I submitted amendment of my 2 active and operational cellphone numbersto be contacted from because the one I was called on was no longer working, offline.

On the 14 August 2023 I went to Betfred Lephalale Branch to follow up on my pending claim and still having original ticket with me which has started fading away at some portions. Manager is still on leave, Miss Tshwarelo Kapa (***6) welcomed me, she made a phone call telling somebody that claim is urgent. She told me to stay home and wait for a call from Betfred. I left Betfref Lephalale Branch, while at the shops Miss Tshwarelo Kapa (***6)with tell No: *** called me (Lesley from one of the cellphone number recently amended) at 15hrs.51min same day to report back to Betfred Lephalale Branch because she would like to make a copy of my original winning ticket as per request from Betfred payroll department before crediting my bank account. I quickly returned to Betfred Lephalale Branch and handed my original ticket to Miss Tshwarelo Kapa, she made a copy and scanned my original winning ticket to her work email address and handed my original ticket back to me. I then asked her about phone number *** she called by, she responded it's Betfred Lephalale Branch's line, user Mr Moloantoa confirmed to say she was right. Miss Tshwarelo Kapa told me to go home and wait for a call from Betfred. I left the Branch entrusting her.

On the 28 August 2023, I went to Betfred Lephalale Branch at 12hrs.20 min, Miss Tshwarelo Kapa welcomed me, I asked her about my pending payout claim, she said that she had no idea when will payroll Office credit my bank account, I asked her about payout turn arround time, she also responded that she knew nothing about it. Furthermore, Miss Tshwarelo Kapa said should payment be ready her Office will call me to submit my identity card copy and 3 months bank statements which I have already submitted on the 31 July 2023 which were received by Miss Katlego Marokane. I then asked her about same documents that I have already submitted, she did not know about them, she called Miss Katlego Marokane whom also claimed she placed them on some table, yet other lady ( Betfred employee) laughed at my misplaced id copy and 3 months bank statements issue. I started sensing some discrepencies and unprofessionalism, disloyalty and disrespect within staff members of Betfred Lephalale Branch, I left the Branch.

On the same day 28 August 2023 at 12hrs.44min 16 seconds Miss Tshwarelo Kapa called me on *** by cellphone No: *** to report back to Betfred Lephalale Branch she wanted to talk to me about something. I lost trust to Betfred Lephalale Branch staff members, I decided to call Betfred CLAIM and COMPLAINTS Department on *** whose tellephone number was pasted against the wall at the Betfred Lephalale Branch.

On the 29th August 2023, I called Betfred's Claims and Complaints Departmental line *** at 11hrs.33min Miss Mamello Motaung and explained nature of my payout claim to date, she said will forward complaint to the correct staff members within her office she will revert back to me the soonest. These call took 16 minutes and 20 seconds.

On the 30th August 2023, I called Betfred's Claims and Complaints Department line *** at 12hrs.25min for feedback on my pending payout claim, Miss Tsholofelo Chabalala received the my call and told me Miss Mamello Motaung was not available, she was busy at other departments. Call ended at 12hrs.30min On the same day the 30th August 2023, Miss Tsholofelo Chabalala called me back by her line *** at 12hrs.34min requesting my won ticket number, I refused as she could easily call Betfred Lephalale Branch for info regarding the ticket and credit my bank account. She finally said she will ask Miss Mamello Motaung to give me feedback on the matter.

On the 31st August 2023, I received phone call from Miss Mamello Motaung at 13hrs.13min by her line *** informing me that Betfred Claims and Complaints Department is conducting an investigation on my pending payout as to why was my bank account not credited since the 31st July 2023 until today the 31st August 2023. She further told me to wait for a phone call from Betfred Company for updates. Entire call ended at 13hrs.21min. I would please like to sincerely ask Hellopeter to assist me get my payout. What I have observed from Betfred Lephalale Branch staff members to date are the followings:

1. Personal Information Protection Act is not honored but ignored, there's no compliance because my fica docs, viz: My identity copy, 3 months bank statements and proof of residence.

2. Conflict Of Interest is highly practiced, some customers are losing their lucks, staff members enrich themselves by customers benefits, *****ing from customers. 3. Trickery and ***** are practiced against customers without shame, Betfred Lephalale Branch staff members can tell lies and they disrepective to customers. They care less about the actual people who keep potential investors smilling. Please help me get my guaranteed payout paid out. Thanking you Kind regards Lesley ***