MM
Mthobeli M
1 reviews | Active since Jun 2025
09 Jun 2025, 13:30
My name is Mthobeli Brukwe Phone number *** Email address mthobelibrukwe1@gmail
My name is Mthobeli Brukwe Phone number *** Email address *** I bet a lucky seven ticket last year in Cape Town at Nyanga junction branch and the ticket won some money, unfortunately I lost the ticket inside their premises. They asked me to go to the police station to make affidavit, I did that but I've been waiting for the money from last year, it's been over six months now no response from them. When I ask their managers they keep on telling me they are also waiting for betfred to get back to them. I am very disappointed.
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Replies (1)Betfred's replyOfficial
23 Jun 2025, 09:18Hi Mthobeli
Thank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue.
Your complaint has been escalated to our Retail Team, we are currently looking into the issue and an agent will be in touch to resolve your complaint.
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: ***
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: ***
~Betfred Team
Betfred's reply23 Jun 2025, 09:18
Official
Hi Mthobeli
Thank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue.
Your complaint has been escalated to our Retail Team, we are currently looking into the issue and an agent will be in touch to resolve your complaint.
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: ***
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: ***
~Betfred Team
