ES
Eslin S
1 reviews | Active since Jul 2019
03 Dec 2024, 10:10
Missing Winnings and Poor Customer Service
When I joined this site, I made a deposit and received a bonus. I placed bets, and when I started using the bonus money, I noticed that winnings of 1000 disappeared without explanation. This was not supposed to happen, as winnings from bonus money should be credited properly. On top of that, their customer service and communication are very poor. My four-day experience with them has been very disappointing."
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Betfred's replyOfficial
03 Dec 2024, 10:59Hi EslinThank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue.Your complaint has been escalated to our Support Team, we are currently looking into the issue and an agent will be in touch to resolve your complaint.
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
Betfred's reply03 Dec 2024, 10:59
Official
Hi EslinThank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue.Your complaint has been escalated to our Support Team, we are currently looking into the issue and an agent will be in touch to resolve your complaint.
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
If you are not satisfied please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team