JS
Jonathan S
1 reviews | Active since Nov 2025
01 Nov 2025, 12:59
Account unfairly disable
It's been 3 years since my account has been disable and block, I have provided the necessary information they ask and still waiting for any updates and nothing. My account is block with my money still in my account.
Helpful (0)
Replies (5)0
Replies (5)
Betfred's replyOfficial
01 Nov 2025, 13:58 Hi Jonathan Thank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue. Your complaint has been escalated to our Support Team, we are currently looking into the issue, and an agent will be in touch to resolve your complaint.
If you are not satisfied, please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
If you are not satisfied, please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
Betfred's reply01 Nov 2025, 13:58
Official
Hi Jonathan Thank you for taking the time to address your concerns with us. We apologise for your unsatisfactory experience with Betfred. We view this complaint in a very serious light and aim to resolve your issue. Your complaint has been escalated to our Support Team, we are currently looking into the issue, and an agent will be in touch to resolve your complaint.
If you are not satisfied, please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
If you are not satisfied, please feel free to contact our call centre on the below details:
Telephone: +***2
Email: *** ~Betfred Team
JS
Jonathan S's updateReviewer Update
03 Nov 2025, 13:09I am still waiting for a call , and when I ask about what is going , i get different answers. I can't wait another year
JS
Jonathan S's update03 Nov 2025, 13:09
Reviewer Update
I am still waiting for a call , and when I ask about what is going , i get different answers. I can't wait another year
Betfred's replyOfficial
03 Nov 2025, 18:35Hi Jonathan,
Apologies that we had not been able to successfully connect with you, earlier today. We will place an additional call to you.
If it more convenient, please try placing a call to us on our telephone number: +***2 or sending us an email at *** to let us know of a preferred time to connect via call.
We look forward to speaking with you.
Regards
Betfred Support Team
Apologies that we had not been able to successfully connect with you, earlier today. We will place an additional call to you.
If it more convenient, please try placing a call to us on our telephone number: +***2 or sending us an email at *** to let us know of a preferred time to connect via call.
We look forward to speaking with you.
Regards
Betfred Support Team
Betfred's reply03 Nov 2025, 18:35
Official
Hi Jonathan,
Apologies that we had not been able to successfully connect with you, earlier today. We will place an additional call to you.
If it more convenient, please try placing a call to us on our telephone number: +***2 or sending us an email at *** to let us know of a preferred time to connect via call.
We look forward to speaking with you.
Regards
Betfred Support Team
Apologies that we had not been able to successfully connect with you, earlier today. We will place an additional call to you.
If it more convenient, please try placing a call to us on our telephone number: +***2 or sending us an email at *** to let us know of a preferred time to connect via call.
We look forward to speaking with you.
Regards
Betfred Support Team
JS
Jonathan S's updateReviewer Update
26 Nov 2025, 22:50So let me start with how i am tried, so the manager of betfred Oliver took the case and with him calling me was very rude and ask for more information and when i send all the documents to betfred, they send a email that they did receive but now Oliver the manager that took case is not answering me and now giving the case to someone else ... Now I have to call and start over again this has been going on for more than a year. It's very unprofessional
They disable my account because i wanted to withdrawal my money and now giving the run around
In this case what should i do moving forward?
They disable my account because i wanted to withdrawal my money and now giving the run around
In this case what should i do moving forward?
JS
Jonathan S's update26 Nov 2025, 22:50
Reviewer Update
So let me start with how i am tried, so the manager of betfred Oliver took the case and with him calling me was very rude and ask for more information and when i send all the documents to betfred, they send a email that they did receive but now Oliver the manager that took case is not answering me and now giving the case to someone else ... Now I have to call and start over again this has been going on for more than a year. It's very unprofessional
They disable my account because i wanted to withdrawal my money and now giving the run around
In this case what should i do moving forward?
They disable my account because i wanted to withdrawal my money and now giving the run around
In this case what should i do moving forward?
Betfred's replyOfficial
28 Nov 2025, 11:22Good day,
Your message has been received by Betfred. We have ensured that Mr. Smit has been kept appraised of updates.
Regards
Betfred Support Team
Your message has been received by Betfred. We have ensured that Mr. Smit has been kept appraised of updates.
Regards
Betfred Support Team
Betfred's reply28 Nov 2025, 11:22
Official
Good day,
Your message has been received by Betfred. We have ensured that Mr. Smit has been kept appraised of updates.
Regards
Betfred Support Team
Your message has been received by Betfred. We have ensured that Mr. Smit has been kept appraised of updates.
Regards
Betfred Support Team