YS
Yolandi S
1 reviews | Active since Oct 2020
05 Apr 2026, 16:44
Very very bad service
After struggling the whole day and keep on depositing they said my credit score went from 90 to 80 because i didn't withdraw the right way. So i started with a deposit of R250 then R450. After that they said i have to deposit another R1200 for the withdrawal to be complete. So that mean they took money and don't want to do my withdrawals!!!! The helper got rude and told me God he is busy and i keep on bothering him he is busy. I said to them i want my money back. Because they actually stole the from me. I DID WIN R11700 BUT NO THEY JUST SAY SORRY. After my winnings tand deposit there is R13500 and they don't want to give it back
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Betbus's replyOfficial
25 May 2026, 10:12Dear Yolandi,
We understand how you feel for your unpleasant experience. Please allow us to clarify some important facts:
- As a licensed and legitimate gaming platform in South Africa, withdrawals are completely unrelated to credit score, and your credit score will not be lowered due to "incorrect withdrawal methods."
- We will never require players to deposit additional funds for withdrawals.
The situation you encountered closely resembles the characteristics of ********** websites impersonating our brand (they often copy our name and logo). Please immediately stop interacting with any unofficial links and send us screenshots and links of the **** website you encountered. We will assist in reporting it to the relevant authorities.
Betbus Customer Service Team
We understand how you feel for your unpleasant experience. Please allow us to clarify some important facts:
- As a licensed and legitimate gaming platform in South Africa, withdrawals are completely unrelated to credit score, and your credit score will not be lowered due to "incorrect withdrawal methods."
- We will never require players to deposit additional funds for withdrawals.
The situation you encountered closely resembles the characteristics of ********** websites impersonating our brand (they often copy our name and logo). Please immediately stop interacting with any unofficial links and send us screenshots and links of the **** website you encountered. We will assist in reporting it to the relevant authorities.
Betbus Customer Service Team
Betbus's reply25 May 2026, 10:12
Official
Dear Yolandi,
We understand how you feel for your unpleasant experience. Please allow us to clarify some important facts:
- As a licensed and legitimate gaming platform in South Africa, withdrawals are completely unrelated to credit score, and your credit score will not be lowered due to "incorrect withdrawal methods."
- We will never require players to deposit additional funds for withdrawals.
The situation you encountered closely resembles the characteristics of ********** websites impersonating our brand (they often copy our name and logo). Please immediately stop interacting with any unofficial links and send us screenshots and links of the **** website you encountered. We will assist in reporting it to the relevant authorities.
Betbus Customer Service Team
We understand how you feel for your unpleasant experience. Please allow us to clarify some important facts:
- As a licensed and legitimate gaming platform in South Africa, withdrawals are completely unrelated to credit score, and your credit score will not be lowered due to "incorrect withdrawal methods."
- We will never require players to deposit additional funds for withdrawals.
The situation you encountered closely resembles the characteristics of ********** websites impersonating our brand (they often copy our name and logo). Please immediately stop interacting with any unofficial links and send us screenshots and links of the **** website you encountered. We will assist in reporting it to the relevant authorities.
Betbus Customer Service Team