Very very Angry and U happy

I have been struggling since yesterday to withdraw funds...everytime they come back with a deposit request as I'm on a different VIP level I was on VIP1 I request a withdrawal of R10k then was rejected as my banking details were incorrect which I found odd as I checked my number twice had to be on VIP2 for them to change details which I had to make a deposit again.I did and was instructed to follow a withdrawal process that took almost 9hours for the R100 to reflect that was a test ...I then apparently followed the incorrect steps according to them even though I asked them over and over...had to make another deposit as my credit score changed to 80 and had to be at least on 90 to withdraw...finally the full withdraw was successful and told gonna reflect in 10 min then again 3hours as Sunday checked back with them after 3hours...now they claiming tax clearance to be paid...

Why can't they deduct it from the amount due

I want my money back that I deposited...

Anyone that experienced this please let's bring these people to book...they operate as BingoPlus under BetBus