Betbus refuse withdrawal of my winnings

Can't withdraw I have tried to withdraw funds...but come back with a deposit request of R500 as I'm on a different VIP level I was on VIP1 I request a withdrawal of R107K then was rejected as my banking details were incorrect which I did not type but pasted from banking site. Then paid. was then told need to move to vip3 for me to make withdrawal and need to pay R550 and paid but now they want additional R1200 for their finance to approve.I have screenshots or deposits and chats with betbus. Can I get my deposits back