Unhappy customer

Customer ID 184124 they refused to pay my winnings after I reached VIP1 making excuses that I used the 187 only to find out that they put the 187 on my account at 13:02 while I was playing with money I won without using their 187 and I made a withdrawal at 12:54 they refused to pay my winnings. Telling to upgrade to other levels the more you upgrade the more money you recharge with, on the other side you can't continue play because the account has a lot of money, you need to upgrade to VIP levels