Non Payout on Winnigs

Hi My Name is Tshepo Emmanuel Moemba, on the 16th May 2024, I Submitted a winning ticket alongside all relevant banking details and yet to this date, no payment has been. The Beta bets Jabulani Mall is occupied by a bunch of *********** consultants alongside the manager who has been in communication with the back office, and yet can't give an answer as to why the funds on my winning ticket hasn't yet been released. 2 Whole weeks of struggling to receive payment. In an unhygienic, sewage smelling sport betting place like Jabulani Mall Beta Bets, the least they could do is to release my winnings or give me back my winning ticket! ID: ***