Withdrawal Delay

Usually I don't do this but I have exhausted every single channel, I've tried everything, I've comp**** now it's time to complain. I made a withdrawal on 30th January 2025, I've yet to receive my money in my account.

Now I understand that the site was upgraded and were requested to forward the documents again, I did so on 30th January as well. I've e-mailed both the withdrawal and the support email, I've called in numerous times since Friday only to be told to wait or to be sent to voicemail. The live chat function takes me in a loop so that's no help at all. This morning I got through and I was told my withdrawal is pending because of FICA documents (which I have already submitted on the 30th), I resubmitted them again today 04/02/2025.

Now I will say this, I've been using this company for less than a year and I have only good experiences, but this incident is a massive inconvenience on my side as I need to use the cash.

Could anyone please assist.

Thank You