Pending withdrawal that doesn’t want to be confirmed

Stay at from these ****mers, I’ve been trying to withdraw my money of which I have deposited and later on decided to withdrew it’s been a week now they’re giving me endless stories about investigations and mind you it’s my MONEY not even part of their winnings or funds but my hard earned money . Do yourself a favour and don’t think about opening an account with them it’s a pity for me as i saw their reviews without researching about them I should had sticked to betway.