fixed slot games - do not play here

I took bets on a spin game, Fruit shop, these bets were marked as incomplete, strangely, all my winning bets were marked as incomplete, and my losing bets were deducting my money, I contacted them, they said fault of their provider Evolution, 2 weeks later, they tell me that there is nothing wrong and their system did not update that is why it is showing incomplete and if I do not like their response I must go to the gambling board, for a company owned by such a large name like Tsogo group, I find it shocking that they would want to keep my small winnings of R12000 or so, and now I will have to wait for months for the Western cape Gambling Board to take action, bet.co.za knows that the process is long and they have been dragging their feet in an attempt to develop their story full of lies, Stay away from them, they will take your money but delete your winnings and have stories