Bet.co.za

It was October 14 when I won from bet.co.za but even today I didn't get my money .it just vanished when I tried calling they say I must email I did ,but nothing happening I don't know how many emails I've send already but nothing is happening lost my money just like it was about R8000 even today my money is not back into my account. All they say your matter is being escalated that what they are good at.bet.co.za.