Poor Online Service

Wish I never did my Christmas online shopping with Bella Luna.

I made a purchase online on the 7th of December.

When I received my order (2 items). The pair of earrings I purchased for my mother in law only had one earring in the box - I then had to drive to the Sandton branch to enquire and I was told that I was supposed to only receive one earring as it is sold as one. I contacted online (dealt with Celeste) she arranged for the item to be collected for a refund. I had to follow up on refund on the 12th of Dec and again on the 19th Dec. I then called Celeste again. I asked her who I can escalate this to and she asked why? I then said that I’ve been waiting for a refund more than a week and a half and that I need to buy my mother in law something else. She then said that she will arrange for a special refund request?????? What ?? Special!!! It’s now the 22nd of Dec …still waiting!