Wrong parts courier'd & very poor customer service

I went on their website looking for Bmw F20 parts, so i got hold of one of the salesman's numbers so that i can confirm if stock is available since im in the Eastern Cape & they in Gauteng... So i ordered the Bmw F20 thermostat & 2 spring pads, they were quick to sent me a qoute- i make payments and send my courier to collect on friday. When my parcel arrived, i was very disappointed to find that my order of spring pads is wrong, not for my bmw F20 hence i was very hard on the salesman to be sure he sends me the right parts since im far from them. Okay, monday i get hold of them (salesman & Manager by the name Anton, explained everything to him & im told customers do come to their store and buy wrong things & come back the next day asking for the right part. What does that got to do with me & my order, i even send pics of what i want from their website. So Anton requests that i send him pics of the pads with the invoice via whatsapp & he will later get back to me- i did so right after the call, mind that it was around after 8am. I heard nothing from him on monday, Next day i texted him & still no response. Tried calling he don't pick up my calls. This shows how they put money first more than their customers yet the fault was on their side, they were quick to send qoutes & receive money but Never quick to solve their mistakes. This is one of the first and worst customer service i have ever experienced from a spares shop. Are they taking advantage of me because i am in the Eastern Cape? Is this really the right way to ignore a customer who spend money supporting your business & you chose to ignore them & even offer some conclusion to the mistake made by his staff. How difficult was it just to double check if u packaged the correct parts for out of town/province orders.

If u are staying in another province rather get someone who stays in JHB and they go to their shop and buy for u. I am very very disappointed at the level of how they treat people who support their business, what does that say about their business?

I never thought i would start of my year by losing my money to Beeline spares, maybe im not the fast customer to go through this with them, because if u dont have stock for requested item(s) dont accept payments and send a customer Wrong parts in the name of "im making money and running a business". If they can fail on such a small order, how much more if its a big order?