Horrible client services

Beeline Spares Midrand withholding R1600 refund, ghosting customer, and blocking emails – MIOSA Case 52340 I am absolutely appalled by the service from Beeline Spares Midrand. I purchased bearings for R1,600.00 on 05/09/2026 and returned them completely unopened, untouched, and in their original packaging just 3 days later on 08/09/2026. Their clerk, Michael, inspected them and hand-wrote on the invoice: "This Parts has no visible physical damage" and signed for the return.It has been a week since they took the parts back. They refuse to give me my full refund unless I accept an ******* 20% handling fee, which directly violates Section 20 of the South African Consumer Protection Act (CPA) for unopened goods. When I called to object, management arrogantly told me to "take it further." Now, they have completely blocked my emails and ghosted my WhatsApp messages to try and avoid paying me. A sales supervisor named Tristan messaged me today explicitly doubling down on their ******* policy.They have their stock back on the shelf to resell, AND they are keeping my money. Avoid this business at all costs. A formal case has been officially registered with the Motor Industry Ombudsman of South Africa (MIOSA Case Number: 523401) and all documentation has been submitted to my assigned Case Manager