Dishonest practices by Diagnostic Radiological Services Inc.

I’m logging this complaint on behalf of my father who is not computer literate, and he has Parkinsons disease which prevents him from writing a letter. He is a pensioner with a small income and has medical aid membership with Bonitas medical aid. He went to Diagnostic Radiological Services Inc. at Sunwardpark Netcare Hospital on 22 Jan ‘18 for a sonar. They did the procedure and his medical aid only covered R80-32 of the total bill of R 1 752.60. (Inv no: 11-119141 - acc no: 113810.) They did not check if there were funds available in his medical aid prior to doing the procedure. Otherwise he would have declined as he do not have the cash to pay. There is a sign on the wall at reception stating that they will check before doing the procedure. I took a photo of the sign. When I phoned after my father received a bill, they said that the system reflects that they did do a medical aid check. When I originally complained, they gave me the scan report even though their policy states that reports will not be released unless the account is settled. This begs the question: Why would they do that unless they were at fault. Also, the lady who spoke to me when I complained had the audacity to tell me that the person who were at fault only came back from leave that day!!! AS IF THAT IS OUR PROBLEM!!!! I also checked, they time stamp reports which make it easier to trace whether they updated the system subsequent to doing the procedure, although this would still not prove that they did communicate that there were no funds available prior to doing the procedure. They want to hold him responsible for the outstanding amount, even though they caused the problem!