Worst customer service to date

Our bed shopping experience started out amazing, very knowledgeable gentlemen helped us pick a bed, we requested a quote and received the quotation very shortly after our visit. Unfortunately the quote was for a bed that we didn’t even look at, this was rectified and price increased dramatically after the correct mattress as added. After the amended quotation for the following four days I was called a number of times by the sales man to find out why I haven’t made the payment, due to a extremely busy work life sometimes admin tasks take a day or two to get to, but the sales man didn’t seem to Understand this. After payment was made how ever, it feels like all sales service has stopped, I’m struggling to get a time confirmation for delivery and the sales person doesn’t seem to understand that while I work till after 6pm on weekdays, I need to arrange someone to be at the house to receive the delivery and require a time that the delivery will be made. I was told by the sales man that I don’t understand how logistics work and that it is impossible to have a time for the delivery a day or two in advance.

I feel like the level of service from before paying to what I’m recovering after Iv paid in full (a large sum of money) is night and day.

I am almost at the point of asking for a refund and purchasing a bed at another company rather.