Based on recent customer reviews, Bed King receives polarised feedback shaped by two very different experiences. In-store, customers consistently praise knowledgeable sales consultants, the Comfort Solutions lab assessments, and personalised guidance in selecting mattresses, with several shoppers naming specific staff who made the process welcoming and informative. However, a recurring theme in negative feedback centres on post-purchase issues, including mattress sagging, disputed warranty outcomes, drawn out refund processes, and perceived non-compliance with consumer protection rights. The contrast between the showroom experience and after-sales handling defines the overall sentiment.
Reply Time
7m
NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Bed King
How is Bed King rated on Hellopeter?
Hellopeter has tracked Bed King across 133 reviews. Bed King hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bed King? Write a review to help others decide.
Recent reviews (6)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2017
Bed King & Henwood Beds - Faulty Bed within 2 Months, Misleading Sales Tactics and refusal to Honour CPA Refund
We purchased a Henwood bed (base, mattress and topper) from Bed King, and within less than 2 months the bed started failing. The mattress sags, folds inward and has almost no edge support. There are clear hollow areas where we sleep, making it uncomfortable to lie on and extremely difficult to turn at night. The sides collapse easily and you feel like you are rolling off the mattress. This bed was sold to us as a heavy-duty, high-quality bed with excellent support and no weight limitations, which is clearly not true. Even a person weighing only 67kg causes the mattress to fold and collapse inward. An inspection was arranged through Henwood Beds, and despite the inspector personally seeing the issues, we were told the bed is “performing as it should.” No reasonable person would consider this acceptable performance for a bed of this price and supposed quality. We have requested a refund in terms of the Consumer Protection Act (Section 55 and Section 56 – Right to Safe, Good Quality Goods and Imp**** Warranty of Quality). The CPA clearly states that within 6 months the consumer has the right to choose repair, replacement or refund where goods fail to meet reasonable standards of quality and durability. Despite this, Bed King and Henwood Beds are refusing to process a refund and are attempting to force an exchange, which is a direct violation of the CPA because the choice legally belongs to the consumer, not the supplier. Even more concerning was the sales process. We were told that our warranty would fall away if we did not buy a mattress protector from Bed King, despite already owning a suitable mattress protector. We were effectively pressured into buying one from the store. This raises serious concerns about misrepresentation and pressure selling, especially now that we are experiencing resistance when exercising our CPA rights. The experience after the sale has been extremely poor: • Defects appearing within 2 months • Obvious sagging and loss of support • Independent inspection dismissing visible problems • Delays and lack of accountability • Continuous attempts to push an exchange instead of a refund • Ignoring clear refund requests • Internal discussions used as excuses for delays It is extremely concerning to see how many similar complaints exist online regarding sagging and poor support on Bed King and Henwood beds. Customers should be warned that Bed King appears willing to take payment quickly, but becomes extremely difficult when problems arise. At this stage our trust in Bed King and Henwood Beds is completely broken. If this matter is not resolved urgently, it will be escalated to: • Consumer Goods and Services Ombud • National Consumer Commission • Further public consumer awareness platforms We simply require: • Collection of the bed (base, mattress and topper) • A full refund in terms of the Consumer Protection Act • Final resolution of this matter Consumers should think very carefully before purchasing from Bed King or Henwood Beds. Our experience has been stressful, disappointing and financially unfair, especially after spending a significant amount of hard-earned money on what was supposed to be a quality bed. Avoid Bed King and Henwood Beds if you expect honesty, quality and proper after-sales service.
1 reviews | Active since May 2017
Bed King & Henwood Beds - Faulty Bed within 2 Months, Misleading Sales Tactics and refusal to Honour CPA Refund
We purchased a Henwood bed (base, mattress and topper) from Bed King, and within less than 2 months the bed started failing. The mattress sags, folds inward and has almost no edge support. There are clear hollow areas where we sleep, making it uncomfortable to lie on and extremely difficult to turn at night. The sides collapse easily and you feel like you are rolling off the mattress. This bed was sold to us as a heavy-duty, high-quality bed with excellent support and no weight limitations, which is clearly not true. Even a person weighing only 67kg causes the mattress to fold and collapse inward. An inspection was arranged through Henwood Beds, and despite the inspector personally seeing the issues, we were told the bed is “performing as it should.” No reasonable person would consider this acceptable performance for a bed of this price and supposed quality. We have requested a refund in terms of the Consumer Protection Act (Section 55 and Section 56 – Right to Safe, Good Quality Goods and Imp**** Warranty of Quality). The CPA clearly states that within 6 months the consumer has the right to choose repair, replacement or refund where goods fail to meet reasonable standards of quality and durability. Despite this, Bed King and Henwood Beds are refusing to process a refund and are attempting to force an exchange, which is a direct violation of the CPA because the choice legally belongs to the consumer, not the supplier. Even more concerning was the sales process. We were told that our warranty would fall away if we did not buy a mattress protector from Bed King, despite already owning a suitable mattress protector. We were effectively pressured into buying one from the store. This raises serious concerns about misrepresentation and pressure selling, especially now that we are experiencing resistance when exercising our CPA rights. The experience after the sale has been extremely poor: • Defects appearing within 2 months • Obvious sagging and loss of support • Independent inspection dismissing visible problems • Delays and lack of accountability • Continuous attempts to push an exchange instead of a refund • Ignoring clear refund requests • Internal discussions used as excuses for delays It is extremely concerning to see how many similar complaints exist online regarding sagging and poor support on Bed King and Henwood beds. Customers should be warned that Bed King appears willing to take payment quickly, but becomes extremely difficult when problems arise. At this stage our trust in Bed King and Henwood Beds is completely broken. If this matter is not resolved urgently, it will be escalated to: • Consumer Goods and Services Ombud • National Consumer Commission • Further public consumer awareness platforms We simply require: • Collection of the bed (base, mattress and topper) • A full refund in terms of the Consumer Protection Act • Final resolution of this matter Consumers should think very carefully before purchasing from Bed King or Henwood Beds. Our experience has been stressful, disappointing and financially unfair, especially after spending a significant amount of hard-earned money on what was supposed to be a quality bed. Avoid Bed King and Henwood Beds if you expect honesty, quality and proper after-sales service.
1 reviews | Active since Feb 2026
A Painful Bed and an Even More Painful Refund Process
We purchased a bed from their Comfort Solutions which was delivered in November. After experiencing severe pains and discomfort we exchanged the bed for another in the same range but our experience did not improve. We returned the bed and requested for a refund. At the time of purchase, we were notified by BedKing Fourways that refunds were subject to a 15% deduction which also happens to be the industry standard. However, to my surprise, at the time of the refund, Bed King said the refund will be subject to a 25% deduction. On 24 December 2025, I visited the Fourways branch to process my refund. I was told it will take 10 business days to process. On the 11th day, i called to follow up and they said the delay was due to their bank, NEDBANK. Since I have no contract or relationship with Nedbank, I had no way of resolving the issue. I escalated the matter to the Ombudsman, who contacted Bed King. On the 26 January, an accountant Andre Dalton sent an email claiming NEDBANK had agreed to re-process the refund. It's 18th February 2026 and i still have not received my refund. Bed King Fourways has received the returned bed, yet continues to withhold my refund. This has caused me (and continues to cause me) significant stress and anxiety. I am now considering legal action to recover the funds. This entire experience has been a nightmare.
1 reviews | Active since Feb 2026
A Painful Bed and an Even More Painful Refund Process
We purchased a bed from their Comfort Solutions which was delivered in November. After experiencing severe pains and discomfort we exchanged the bed for another in the same range but our experience did not improve. We returned the bed and requested for a refund. At the time of purchase, we were notified by BedKing Fourways that refunds were subject to a 15% deduction which also happens to be the industry standard. However, to my surprise, at the time of the refund, Bed King said the refund will be subject to a 25% deduction. On 24 December 2025, I visited the Fourways branch to process my refund. I was told it will take 10 business days to process. On the 11th day, i called to follow up and they said the delay was due to their bank, NEDBANK. Since I have no contract or relationship with Nedbank, I had no way of resolving the issue. I escalated the matter to the Ombudsman, who contacted Bed King. On the 26 January, an accountant Andre Dalton sent an email claiming NEDBANK had agreed to re-process the refund. It's 18th February 2026 and i still have not received my refund. Bed King Fourways has received the returned bed, yet continues to withhold my refund. This has caused me (and continues to cause me) significant stress and anxiety. I am now considering legal action to recover the funds. This entire experience has been a nightmare.
1 reviews | Active since Oct 2024
WORST Customer Experience Ever Save Yourself the Trouble
Absolutely awful experience, save yourself the trouble. On the 10th of December I bought and paid for a bed that was listed in stock on the website. Owner proceeds to call me and tell me there isn't stock but he can give me a floor model or a cheaper option (stock management isn't up to par clearly). I say no thank you and ask for a refund. He proceeds to tell me it will be processed the very next morning with the financial department and that because it's caught so early it should be quick. Their WEBSITE lists a 7 business day refund period, he said it will be faster. On the 22nd I follow up because I've heard nothing, he tells me he's busy arranging the letter as we speak and will send it shortly. He now also proceeds to tell me that the refund period is 10 business days, not 7 as per the website. I don't get my letter he was supposedly sorting out. On the 26th, 16 days after I asked for my refund, I contact him again because I've heard nothing and still have not received proof of refund. THREE days later he sends me the proof of refund, low and behold the process date for the refund is only on the 29th, not the day after I purchased it as he said it would be. It is now the 5th of January and I have still not received my refund, almost a MONTH later. On top of that, zero communication to try and rectify the situation. I can with honesty say this is the worst customer experience I've ever had in my life.
1 reviews | Active since Oct 2024
WORST Customer Experience Ever Save Yourself the Trouble
Absolutely awful experience, save yourself the trouble. On the 10th of December I bought and paid for a bed that was listed in stock on the website. Owner proceeds to call me and tell me there isn't stock but he can give me a floor model or a cheaper option (stock management isn't up to par clearly). I say no thank you and ask for a refund. He proceeds to tell me it will be processed the very next morning with the financial department and that because it's caught so early it should be quick. Their WEBSITE lists a 7 business day refund period, he said it will be faster. On the 22nd I follow up because I've heard nothing, he tells me he's busy arranging the letter as we speak and will send it shortly. He now also proceeds to tell me that the refund period is 10 business days, not 7 as per the website. I don't get my letter he was supposedly sorting out. On the 26th, 16 days after I asked for my refund, I contact him again because I've heard nothing and still have not received proof of refund. THREE days later he sends me the proof of refund, low and behold the process date for the refund is only on the 29th, not the day after I purchased it as he said it would be. It is now the 5th of January and I have still not received my refund, almost a MONTH later. On top of that, zero communication to try and rectify the situation. I can with honesty say this is the worst customer experience I've ever had in my life.