Poor quality sleeper couch compounded by poor after sales service

Bought a sleeper couch from Bed King in Jan 2021. The front beam inside the couch broke in Dec 2021. I reported the issue as soon as I noticed it in Dec 2021. Unfortunately the factory was closed. I was told the factory would contact me to assess the couch when they reopened in Jan but it is now April and I have yet to hear from the factory. I have reached out to the Illovo branch repeatedly and just keep getting told to wait for the factory to contact me. Nothing. I now have been sitting with a broken sleeper couch for more than 4 months. Both terrible quality product and terrible after sales service. Extremely disappointed.