No not buy from Bed King!!

I bought a bed at Atterbury 07 November 2023. I tested the bed, and visited a few other stores, but the one I tested at Bed King felt the best. It was the Comfort Solution 75/60 - in store the bed felt amazing, however when I received it it was so firm, I could barely sleep that first night, the next day I contacted Lebo who assisted with the sale, she said I could come in and choose a softer mattress, I tested another mattress, but unfortunately it was too firm and she said I could get a refund.

The following day Patrick a Manager contacted me and said I can only get 75% back. You have all these lovely sayings on the walls of your shop, on your website on how if you do not find your mattress comfortable that you will happily assist. I contacted Lebo in less than 24 hours saying that the mattress was not comfortable, and now it is my problem and I lose money, as I need to either pay to exchange or only receive 75% back for a **** product

Your beds on the floor are false advertising, those beds are there for years, so you cannot use it to sell the new ones as it is completely different. Your answer is that one should just sleep a while in order to "break in" the foam, so now for 3+ months one should just close your eyes and get through the uncomfortable sleep for who knows how long, before the mattress "hopefully" feels comfortable.

They do not meet all your nice writings in store and on your website on how you look after your customers should one not be 100% satisficed with the product. I will probably have to take out another R10 000 + so that I can go buy a comfortable bed at another store. I thought I saved money, but now have to pay double of what I budgeted for.

I will surely warn people not to buy your "Comfortable" beds with your absolutely bad customer service.