BedKing is a dishonest company and they will knowingly sell you a faulty product

<p>Purchased a BedKing brand bed and stipulated that because of my wife's back surgery, the bed would need to a good model and provide long term support. The bed failed in the support area and to quote the person that inspected the bed: "it is faulty"". A saleperson from the company also mentioned that their product lines would be changing because of "problems"with the memory foam and their new lines would not include some of the materials that the current line has.</p> <p> </p> <p>I embarked on the process and was informed by two different staff members at two different branches that I could upgrade the bed if I wished after I paid in the "warranty"fee. They would quote me on the difference and I would happily pay this in. This was the option I chose as Bed King could not guarantee that the issue would not re-occur. I duly paid the monies over and my wife went in to the store to test the replacement bed and we chose a suitable replacement which was firmer for my wife's back.</p> <p> </p> <p>A day or so later, we were informed that the swapout would indeed take place but no upgrade would be allowed and that no guarantee would be given from Bed King that this issue would not re-occur. </p> <p> </p> <p>So. I have a confirmed faulty product that I have to pay to have replaced under warranty. My cost on this bed has increased by 25% and when, not if, it goes faulty again, I will have to pay in again to have this faulty product replaced by a new line product that no longer has this problem as the company will have discontinued this faulty range in the next year.</p> <p> </p> <p>No interest from management, no interest in retaining a client, no interest other than following their own rules.</p> <p> </p> <p>I was more than willing to pay in the differences without compaint.</p> <p> </p> <p>I do not recommend this company or their Comfort Solutions brand.</p>