Bed King are ********!

We bought a sleeper couch at Bed King in November 2019. The couch broke in early 2020 and we reach out to them for repairs. We didn't get any feedback from the store manager in Claremont until we called them. We were told due to lockdown the repairs are taking longer. Eventually, after a few calls and emails, the couch is picked up for repairs on the 27th of October 2020. To date, we are yet to receive our couch back. There have been an endless amount of calls being made to them, the people at the warehouse and emails being sent. We have been promised this is going be resolved and been told stories about a piece missing in order to fix the couch. We were told the piece needs to come from Joburg and we would receive the couch before they closed for the December holidays. We did not get the couch and we had to follow up with them! All of a sudden the manager was on leave and we could only get feedback on the 15th of January when she returned. Upon her return, more empty promises were made and more stories about this missing piece. Another person working with them reached out and has promised we will receive credit for a new couch. This story changed to now we will receive the couch in two weeks as it needs to go to Johannesburg for repairs. To say I am livid would be an understatement! This company cannot be trusted and the customer service is absolutely putrid!!!!!