WHERE IS MY BED???

To: Beds Crafters Management From: Heidi Geyser *** Order Number: *** Good day, I am contacting you to follow up on the delivery of my Bamboo Spinal Classic Firm Three Quarter Bed Set. This order was confirmed last week and scheduled for delivery on Monday, but it failed to arrive. I have subsequently sent an email requesting that it be delivered today. I just spoke with a representative on your phone line named Mthomi, who was incredibly unprofessional. He answered with a casual "Hello," sounded completely checked out, and claimed his system was down—insisting that I must provide him with my order details and describe what I bought just to check the status. It is deeply concerning that a factory business cannot track its own logistics and relies on the customer to supply basic order tracking details. I want my bed delivered today, and I demand that a professional from management contacts me immediately at *** to sort this out. Kindly confirm receipt of this message and provide a concrete status update. Regards, Heidi Geyser