NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Beds Crafters
How is Beds Crafters rated on Hellopeter?
Hellopeter has tracked Beds Crafters across 8 reviews. Beds Crafters hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Beds Crafters? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Faulty bed, missed collections and a refund that remains unresolved
I bought a Restonic Rebalance Medium Queen Bed Set from Beds Crafters on 23 July 2026. Less than three months later, the mattress was sinking. What followed has become a never-ending nightmare of missed collection arrangements, unanswered calls and uncertainty about when I will get my money back. On 15 October, I reported the problem, sent photographs, requested a full refund and offered to cooperate with a reasonable inspection. Solly suggested that I exchange the bed for another one, and I did consider it. However, after having to chase Beds Crafters and wait through collection promises that were not kept, I lost confidence in them. I want a full refund. On 26 October, Sleep Group issued a written "Credit/Collect" authorisation, recording sagging and loss of shape in the pillow top and marking the claim as within the guarantee period. I thought we were finally getting somewhere. I was wrong. On Friday, 30 October, we called Beds Crafters and arranged collection for Monday, 2 November. We waited, but nobody arrived. On 3 November, I called again, and we were initially told that collection would happen at 12:00. By after 14:00, we were still waiting. I called, but my call was neither answered nor returned. My partner then called from a different number and was told collection would happen at 16:00. After 17:00, the bed was still in our home. I dealt with Solly Ntshudisane and Matome, who gave us collection times that came and went without the bed being collected. At times, my calls to their number went unanswered. When they failed to collect, we did not even receive a call or an *** to tell us they would not make it. We were left waiting and had to contact them ourselves to find out what was happening. What kind of customer service is this? The stress of trying to get the bed collected and my refund resolved is giving me sleepless nights. When we buy something, we do so in good faith. We trust that if there is a problem, the seller will assist us through the process. I have lodged a complaint with the Consumer Goods and Services Ombud, requesting a full monetary refund and collection at Beds Crafters' expense. I do not want a replacement or store credit. As of the evening of 3 November 2026, the bed remains uncollected and my refund request remains unresolved. I regret buying this bed from Beds Crafters. I reported the problem, supplied the photographs and waited when they said they would collect. I am still left with the faulty bed and the worry of not knowing when I will get my money back. I am asking Beds Crafters to arrange a reliable collection and confirm, in writing, how and when my full refund will be processed.
1 reviews | Active since Mar 2024
Faulty bed, missed collections and a refund that remains unresolved
I bought a Restonic Rebalance Medium Queen Bed Set from Beds Crafters on 23 July 2026. Less than three months later, the mattress was sinking. What followed has become a never-ending nightmare of missed collection arrangements, unanswered calls and uncertainty about when I will get my money back. On 15 October, I reported the problem, sent photographs, requested a full refund and offered to cooperate with a reasonable inspection. Solly suggested that I exchange the bed for another one, and I did consider it. However, after having to chase Beds Crafters and wait through collection promises that were not kept, I lost confidence in them. I want a full refund. On 26 October, Sleep Group issued a written "Credit/Collect" authorisation, recording sagging and loss of shape in the pillow top and marking the claim as within the guarantee period. I thought we were finally getting somewhere. I was wrong. On Friday, 30 October, we called Beds Crafters and arranged collection for Monday, 2 November. We waited, but nobody arrived. On 3 November, I called again, and we were initially told that collection would happen at 12:00. By after 14:00, we were still waiting. I called, but my call was neither answered nor returned. My partner then called from a different number and was told collection would happen at 16:00. After 17:00, the bed was still in our home. I dealt with Solly Ntshudisane and Matome, who gave us collection times that came and went without the bed being collected. At times, my calls to their number went unanswered. When they failed to collect, we did not even receive a call or an *** to tell us they would not make it. We were left waiting and had to contact them ourselves to find out what was happening. What kind of customer service is this? The stress of trying to get the bed collected and my refund resolved is giving me sleepless nights. When we buy something, we do so in good faith. We trust that if there is a problem, the seller will assist us through the process. I have lodged a complaint with the Consumer Goods and Services Ombud, requesting a full monetary refund and collection at Beds Crafters' expense. I do not want a replacement or store credit. As of the evening of 3 November 2026, the bed remains uncollected and my refund request remains unresolved. I regret buying this bed from Beds Crafters. I reported the problem, supplied the photographs and waited when they said they would collect. I am still left with the faulty bed and the worry of not knowing when I will get my money back. I am asking Beds Crafters to arrange a reliable collection and confirm, in writing, how and when my full refund will be processed.
1 reviews | Active since Nov 2016
WHERE IS MY BED???
To: Beds Crafters Management From: Heidi Geyser *** Order Number: *** Good day, I am contacting you to follow up on the delivery of my Bamboo Spinal Classic Firm Three Quarter Bed Set. This order was confirmed last week and scheduled for delivery on Monday, but it failed to arrive. I have subsequently sent an email requesting that it be delivered today. I just spoke with a representative on your phone line named Mthomi, who was incredibly unprofessional. He answered with a casual "Hello," sounded completely checked out, and claimed his system was down—insisting that I must provide him with my order details and describe what I bought just to check the status. It is deeply concerning that a factory business cannot track its own logistics and relies on the customer to supply basic order tracking details. I want my bed delivered today, and I demand that a professional from management contacts me immediately at *** to sort this out. Kindly confirm receipt of this message and provide a concrete status update. Regards, Heidi Geyser
1 reviews | Active since Nov 2016
WHERE IS MY BED???
To: Beds Crafters Management From: Heidi Geyser *** Order Number: *** Good day, I am contacting you to follow up on the delivery of my Bamboo Spinal Classic Firm Three Quarter Bed Set. This order was confirmed last week and scheduled for delivery on Monday, but it failed to arrive. I have subsequently sent an email requesting that it be delivered today. I just spoke with a representative on your phone line named Mthomi, who was incredibly unprofessional. He answered with a casual "Hello," sounded completely checked out, and claimed his system was down—insisting that I must provide him with my order details and describe what I bought just to check the status. It is deeply concerning that a factory business cannot track its own logistics and relies on the customer to supply basic order tracking details. I want my bed delivered today, and I demand that a professional from management contacts me immediately at *** to sort this out. Kindly confirm receipt of this message and provide a concrete status update. Regards, Heidi Geyser
1 reviews | Active since Jul 2026
The quality of the b...
The quality of the bed is unmatched, and the delivery personnel was friendly
1 reviews | Active since Jul 2026
The quality of the b...
The quality of the bed is unmatched, and the delivery personnel was friendly
1 reviews | Active since Aug 2018
What an Inconvenience
I placed an order for a bed on 9 July and was advised that delivery would take 3–5 days. On Sunday, I received a WhatsApp message confirming that my delivery would take place on Wednesday. Based on that confirmation, I took a day off work to ensure that I would be available to receive the delivery. At around 3:00 pm today, I sent a follow-up message requesting an update but received no response. I then called your customer service team and was assured that the delivery would still take place. However, just a few minutes later, I received another message stating that my delivery had not been scheduled for today and that someone would advise me on the way forward. It is now almost 7:00 pm, and no one has contacted me with an update or an explanation. I have just moved into a new place and currently have no bed because I re**** on the delivery date that was confirmed to me. This has caused significant inconvenience, not to mention the unnecessary loss of a day's leave from work. As a first-time customer, I am extremely disappointed by the poor communication, the failure to honour the confirmed delivery date, and the lack of proactive communication throughout the day. I expected a much higher standard of service. I would also like to know how you intend to compensate me for the day's leave I had to take based on your confirmed delivery date. I arranged my work schedule and lost a day's leave because I re**** on the information your team provided. This inconvenience was caused entirely by your failure to honour your commitment and communicate the delay in a timely manner. I expect an immediate explanation, a confirmed delivery date that will be honoured, and details of the compensation or goodwill gesture you will offer to address the inconvenience and costs I have incurred.
1 reviews | Active since Aug 2018
What an Inconvenience
I placed an order for a bed on 9 July and was advised that delivery would take 3–5 days. On Sunday, I received a WhatsApp message confirming that my delivery would take place on Wednesday. Based on that confirmation, I took a day off work to ensure that I would be available to receive the delivery. At around 3:00 pm today, I sent a follow-up message requesting an update but received no response. I then called your customer service team and was assured that the delivery would still take place. However, just a few minutes later, I received another message stating that my delivery had not been scheduled for today and that someone would advise me on the way forward. It is now almost 7:00 pm, and no one has contacted me with an update or an explanation. I have just moved into a new place and currently have no bed because I re**** on the delivery date that was confirmed to me. This has caused significant inconvenience, not to mention the unnecessary loss of a day's leave from work. As a first-time customer, I am extremely disappointed by the poor communication, the failure to honour the confirmed delivery date, and the lack of proactive communication throughout the day. I expected a much higher standard of service. I would also like to know how you intend to compensate me for the day's leave I had to take based on your confirmed delivery date. I arranged my work schedule and lost a day's leave because I re**** on the information your team provided. This inconvenience was caused entirely by your failure to honour your commitment and communicate the delay in a timely manner. I expect an immediate explanation, a confirmed delivery date that will be honoured, and details of the compensation or goodwill gesture you will offer to address the inconvenience and costs I have incurred.
1 reviews | Active since Oct 2015
Good service received
I would like to sincerely thank Bedcraft Crafts for their outstanding service. From the very beginning, their assistance and guidance made the entire process smooth and stress-free. My first order was handled with such care and professionalism, and delivery was seamless. I especially appreciated the flexibility they offered with the exchange option—it truly showed their commitment to customer satisfaction. I am genuinely grateful for the excellent service I received and would highly recommend Bedcraft Crafts to anyone looking for a quality bed and a hassle-free experience.
1 reviews | Active since Oct 2015
Good service received
I would like to sincerely thank Bedcraft Crafts for their outstanding service. From the very beginning, their assistance and guidance made the entire process smooth and stress-free. My first order was handled with such care and professionalism, and delivery was seamless. I especially appreciated the flexibility they offered with the exchange option—it truly showed their commitment to customer satisfaction. I am genuinely grateful for the excellent service I received and would highly recommend Bedcraft Crafts to anyone looking for a quality bed and a hassle-free experience.
1 reviews | Active since Oct 2024
Bed Crafters - The Worst Place To Get A Bed From
The worst businesses to get a bed from, Horrible customer service from Solomon who answers with an attitude & sarcastic undertone. Additionally they are the ones that messed up the whole order - they sold a bed to me that wasn't in stock, then they wanted me to spend Additionally money to get a bed that's in stock when I had already paid for the first bed. They contact number doesn't even work nor do they have a head office nor complaints department
1 reviews | Active since Oct 2024
Bed Crafters - The Worst Place To Get A Bed From
The worst businesses to get a bed from, Horrible customer service from Solomon who answers with an attitude & sarcastic undertone. Additionally they are the ones that messed up the whole order - they sold a bed to me that wasn't in stock, then they wanted me to spend Additionally money to get a bed that's in stock when I had already paid for the first bed. They contact number doesn't even work nor do they have a head office nor complaints department