Palesa Kganane

<p>I Bought my car (nissan Juke) , in April 2014. upon buying my car I had insisted that they put the extras in, navigator and DVD player and the rear camera view. when I came to pick up my car the navigator was not working and the sales consultant advised that it was because of the satelite and the navigator still trying to find signal as well, I was then convinced that was true, but then a few days past by and it was still not working, the radio as well was not working, I then decided to take the car back and only to find out that the sales person is no longer working there, the name of the person is louise, they called him loui. the service consultants assisted me and did a software upgrade on the radio and the navigator and radio was working, but it only worked for only a month. to cut the long story short, is that the radio and navigator would not work properly and I woould always take it back and report it whenever I took the car in for service and they would always do a software upgrade on it. </p> <p>recently in the first week of December when I took my car for service for the 75k, I also still reported my radio and my navigator as this time they completely died. Upon me coming back to fetch my car I was told that my radio and navigator can not be fixed as they are now out of warranty and Nissan can not help me because they do not receive the radios any more in South Africa, I was then asked where is my initial radio which comes with the car??</p> <p>I was suprised as I never got any radio from them when I bought my car, and I was advised that the sales person was suppose to give the radio, which he never did. I then told them that they need to do something about this matter as from the onset when Ibought this car the radio and the navigator has always been giving me problems and they are well aware of this. I then told them that I would also need my initial radio that I was supposed to get and I never received. </p> <p>Since the first week of December , I have never received any call from Nissan regarding my matter, when i call I am always told that they have told management about my issue and they will get back to me, anfd till this day they never did.</p> <p> </p> <p>I received a call after taking my car for service which they asked me if I was satisfied with the service, I then reported my matter and nothing has been done as well. after that I then recived a call from someone from their head office doing a servey and I still reported my issue and still nothing is done about this issue.</p> <p> </p> <p>I am honestly disappointed with Nissan, I was about to trade in my vehicle and get the latest nissan model, as I always do with my vehicles, but seemingly I will reconsider that.. I am a huge fan of Nissan but they have lost me as their customer, I will remain a fan and not a customer/client..</p> <p> </p> <p>I am now driving my car for over a month now with out a radio, cant even hear the news and traffic on my way to work ad back home.</p> <p> </p>