Worst service

<p>our 1 year old ford ranger broke down 3-4 weeks ago and it is still under warranty. They checked it at ford and they say its the engen and they are gonna fix it. So my husband has been following up with them and they keep saying the paper work has been submitted and waiting approval for a go-ahead for them to fix the car, the have been promising us a car since even today. They keep giving us excuses everyday. Yesterday my husband visited them and biance the lady he has been dealing with told him they just gave a car to a customer who just brought his car for a clutch a few days ago and they will give us the car as soon as the car is back, which was today. My husbnad left work during the day to go fetch the car and now they say the car was back and is now gone again, like what kind of a jokes are these people playing with us. We are now paying a lot of money for the car and insurance for a car that is sitting in their workshop for a month just because someone is not doing their job right. we have been calling customer service and all this fall on deaf ears. If they cant give us a car then why are they not fixing our car, in the meantime we are paying for the car and also use taxis to work. I am so disappointed and i am not seing any effort from ford people to try and make things easier for us. This is by far the worst customer service we have ever received from a car dealership, its frustrating</p>