Very bad service from Ford Menlyn

I have never had such bad service from a car dealership as i have had with Ford Menlyn. I took my car in for a service and was told to be at the dealership between 07:30 and 08:00 which i did. There was no driver to take me to the office and i had to Uber to the office. The assistants in the Service department did not even know that i had left. i received 1 sms to confirm that my car was on the lift but nothing thereafter. then a call to say my car is done. I had a colleague drop me at the dealership the afternoon and waited till 17:30 to get my car, which was not even washed. When i received the call to rate the service i laid a complaint, which was then followed by a call from a really annoyed Assistant named Bianca, with the attitude of "how dare you lay a complaint". There was no order in that place and the branch manager was on the floor and didn't even bother to ask why things were not running smoothly. No one from the management team has called to apologize or confirm why my visit was such a mess but the worse part is that now my engine light of my car is on and i decided to take the car to a different dealer. Oh yes i forgot to mention, it is a brand new car which was being serviced for it's first service. Terrible custom service that gives all Ford Dealerships a bad name.