Unacceptable service

I booked my vehicle in today and asked that the service consultant, Jabu, call me before starting work. By 2pm still nobody called. I called and her response was that she was about to call me. They gave me a ridiculous quote and said they can only start work the next day. Could they not explain this when I called to make a booking? When I went to fetch my car, the service consultant, Jabu, had a bad attitude. I once serviced my vehicle there and was impressed with the price but now they lost a customer for life.