They could pay a little more attention to detail

I booked in my Ford Everest for annual service. Now while I do appreciate that the service adviser was very humble in her approach to handle my issue, the service in return was very disappointing to say the least. I delivered my car at 7:30 am and waited for my lift to my next destination for 30 min that did not come. I had to find other means of getting there. I was told that i would be called with an assessment of what needed to be worked on but the call only arrived at 3:30pm. I missed the call and returned it 5 min later. I was blamed for being the time waster because I was expected to receive the assessment and decide the go ahead or not, because if I didn't, then my car would not be ready before 5pm. I requested for a drop off should the car not be ready and was told I could be dropped but certainly not picked up in the morning (considering they had not delivered on the days service) they needed to replace my brake-pads and disc which they didn't have in stock. (they had known the whole morning to know the parts were missing) I asked that only the usual service be done and brakes handled the next day to which they accepted. I went to pick my car once called and found it not cleaned but some slight cleaning here and there. My tyre was deflated and even if I brought this to the attention of the advisor, not much could be done as the service section had closed. The next day (today 24th Jan) I took back the car and the the circus continued. Late drop off (apparently they have only one car), I hope this is a one off experience for me and not business as usual.