SN
Sandy-Lee Nicol
1 reviews | Active since Oct 2015
21 May 2022, 11:27
Shocking service from FORD Menlyn!
Hoping to receive better service at a FORD dealer compared to the one closer to home I booked in at Ford Menlyn, however, I was sorely mistaken! I had 3 critical issues which needed attention on my Ford Ranger, yet none of the 3 were resolved in 3 days of having my vehicle - one being as straight forward as wheel alignment and changing of headlight globes. I left a message for the service advisor whom did not respond and once I collected my car I left messages for the DP whom also has not yet responded after attempting several times. This will surely be the last FORD i ever drive!
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Replies (2)0
Replies (2)
BB Menlyn Ford's replyOfficial
21 May 2022, 11:44Good day
1stly, apologies for our DP not responding - he is in Turkey. Please send me the following information and I will investigate and give feedback.
* Registration nr of vehicle?
Kind Regards
Charmaine vd Merwe
CRM
***
1stly, apologies for our DP not responding - he is in Turkey. Please send me the following information and I will investigate and give feedback.
* Registration nr of vehicle?
Kind Regards
Charmaine vd Merwe
CRM
***
BB Menlyn Ford's reply21 May 2022, 11:44
Official
Good day
1stly, apologies for our DP not responding - he is in Turkey. Please send me the following information and I will investigate and give feedback.
* Registration nr of vehicle?
Kind Regards
Charmaine vd Merwe
CRM
***
1stly, apologies for our DP not responding - he is in Turkey. Please send me the following information and I will investigate and give feedback.
* Registration nr of vehicle?
Kind Regards
Charmaine vd Merwe
CRM
***
BB Menlyn Ford's replyOfficial
23 May 2022, 14:25Good day.
Please note that the vehicle was in an accident. The BODY CONTROL MODULE has to get replaced as vehicle is fitted with NON APPROVED ACCESSORIES which resulted in issues after vehicle was at panel beater. Non-approved / after market issues not part of warranty.
BCM has to get ordered and is not a part that is in stock at a Parts Department. This was discussed with the owner of the vehicle - all our calls are recorded and can be made available. Our Service Advisor did not send a repair quote to the customer in time, which we will take responsibility for, and apologizes.
Kind Regards
Charmaine vd Merwe
CRM
Please note that the vehicle was in an accident. The BODY CONTROL MODULE has to get replaced as vehicle is fitted with NON APPROVED ACCESSORIES which resulted in issues after vehicle was at panel beater. Non-approved / after market issues not part of warranty.
BCM has to get ordered and is not a part that is in stock at a Parts Department. This was discussed with the owner of the vehicle - all our calls are recorded and can be made available. Our Service Advisor did not send a repair quote to the customer in time, which we will take responsibility for, and apologizes.
Kind Regards
Charmaine vd Merwe
CRM
BB Menlyn Ford's reply23 May 2022, 14:25
Official
Good day.
Please note that the vehicle was in an accident. The BODY CONTROL MODULE has to get replaced as vehicle is fitted with NON APPROVED ACCESSORIES which resulted in issues after vehicle was at panel beater. Non-approved / after market issues not part of warranty.
BCM has to get ordered and is not a part that is in stock at a Parts Department. This was discussed with the owner of the vehicle - all our calls are recorded and can be made available. Our Service Advisor did not send a repair quote to the customer in time, which we will take responsibility for, and apologizes.
Kind Regards
Charmaine vd Merwe
CRM
Please note that the vehicle was in an accident. The BODY CONTROL MODULE has to get replaced as vehicle is fitted with NON APPROVED ACCESSORIES which resulted in issues after vehicle was at panel beater. Non-approved / after market issues not part of warranty.
BCM has to get ordered and is not a part that is in stock at a Parts Department. This was discussed with the owner of the vehicle - all our calls are recorded and can be made available. Our Service Advisor did not send a repair quote to the customer in time, which we will take responsibility for, and apologizes.
Kind Regards
Charmaine vd Merwe
CRM