Poor service!!!! I'm so dissapointed

I had my car towed to Ford Menlyn today 27 July @09:15 I received a call from Ford menlyn (Dineo) stating that they will charge the battery and give my feedback ASAP and they have to take a photo to send to Innovation in order to get a new battery. I phoned them @ 13:45 to please give me feedback, she then said they still cannot see the KM's on the car. I asked them if they could not use another battery in order to get the process in place, I spoke to her manager "Hein" whom said he will phone me with a solution to NOT sit without a car for 24 hours. Dineo then phoned me 15:30 saying my car must stay there because innovation group now wanted more detail and information. It is so disappointing.