Pathetic service

We bought a Figo end November 2019. Soon after that we realized that the driver’s side window malfunctions every now and then by not opening. I logged an online request for assistance on 10/11 December 2019 and is still waiting for a call back. End of Jan 2020 I contacted Ford again via and received an email reply from Chantalle du Bruin: “On Friday, January 31, 2020, 01:17:05 PM GMT+2, Chantalle Du Bruin wrote: Goeie Dag Mnr Scheepers Mnr moet asb hier wees tussen 7 en 8 uur saterdag ogend ons gaan net kan kyk wat vout is mnr gaan dan n deposito moet betaal sodat ons die parte kan bestel wat nodag is en as mnr dan weer die voertuig kan in bring om te kan regmaak sodra die parte hier is Hoor graag weer van u On Friday, January 31, 2020,2:19 PM GMT+2, Chantalle Du Bruin wrote: Goeie Dag Mnr Scheepers Skies Mnr Scheepers omreede ons die goedkeuring op n saterdag nie kan doen terwyl mnr se voertuig by ons is nie hulle werk nie op saterdea nie dit is die reede hoekom mnr vir ons n deposito moet betaal tot ons goedkeuring gekry het vir die parte betaal ons die bedrag wat mnr betaal het trug aan u ongelikag mag ons nie parte bestel op reserve op enage voertuig nie .” It’s ridiculous that they require a deposit for spares covered under warranty. This appointment did not happened for that day. I contacted Ford again and spoke to a Johandie, (Chantalle no longer worked there.) We made arrangements for me to bring the vehicle in on 14 Feb 2020 between 7:00 and 8:00 for assessment. I was then told by her on site that they need permission from second hand car sales before ordering the parts from warranty. Almost 4 weeks later with no feedback from them, I am no told to bring the vehicle in again for assessment as they never opened a job card or ordered the parts. An email was send to the DP with all phone call recordings, I tried phoning him later that day but had to leave message for him to phone back; which also never happened. This is really pathetic and I don’t have the time to make up for their slip-ups. Up to date, neither the service manager nor any other manager for that sake took the time to assist by phoning me. If I had the option to return and cancel the deal, I would