Ford Menlyn bad service

<p>November 2016 my car was in for a service. I complained that my back seat couldn’t adjust forward. Ford Menlyn then told me that it is a faulty clip, and they will order it, and let me know when I can bring the car in to replace the part. After waiting more than 2 weeks without response from Ford Menlyn, I phoned them to inquire. I talked to Christopher (Service Manager Ford Menlyn), he then told me my job card was lost and he will come back to me. I was then contacted by Christopher to bring my car in so that Ford Menlyn can replace the clip in December. I took my car in, whereby Christopher took my car to the workshop while I waited. He informed me then that it was not the clip but the whole frame of the seat (this told me they didn’t have a look at it in the first place).</p> <p>After not hearing back from them the whole of January 2017, I contacted them again mid-February whereby they told me that the part is at their branch and I must book my car in for 2 March 2017. I took my car in the morning. Not hearing from Ford Menlyn during the day, we phoned them at 14h00. I was told that the service advisor that was assigned to my car, was busy and she would phone me back. I received a phone call from her at 14h50 whereby she then told me that Ford Menlyn parts department sold my part to another client, and that my car was already stripped. She said I can take the car with the backseat missing and bring it back the next day so that Ford Menlyn can fix the seat. I told her I need a vehicle to attend a meeting on the morning of 3 March and I need to take passengers with. She phoned me back and told me that Ford can’t help me with a loan vehicle. What I can get from this is that Ford only started working on my car after I phoned.</p> <p>This is also the 3rd time I am complaining that my car is jumping out of reverse, and I was told on 2 occasions there is nothing wrong with the gearbox.</p> <p>I am very disappointed in the bad service, and the lack of communication I received from Ford Menlyn’s side.</p> <p> </p>